Support

Support: +91-141-4007601

Welcome to Organic Shop

Frequently Asked Questions

Shipping Information

Most purchases are shipped from our warehouses, to arrive within eight business days. Special conditions sometimes apply to the delivery of oversize items, perishables or merchandise shipped directly from the supplier.

Can an order be shipped to a foreign country?
At present, we ship only within the India. If you have bulk requirement, please do contact us and our executive shall revert to you. 

Can I place an order from a foreign country?
To place an order from a foreign country for delivery within the India, please buy online and provide the shipping address in India. 

Will you hold an order and ship it at a later date?
If you wish to place an order but delay its shipment to a later date, please do so through our Customer Service Center. Please mention the delivery date in the “Special Request Box”. 

Using the Shopping Cart.

To place a product in your shopping cart, select size and quantity, and then click the "add to cart" button on the right side of the product detail page. Use the "continue shopping" button to continue browsing, or click "check out" to complete your order. Remember, by clicking the link in the upper right-hand corner of your screen, you may view your shopping cart at any time. This allows you to add, change or delete items whenever you like. Please note: an e-mail address is needed to place an order online. If you do not have an e-mail address, you can place your order with one of our Customer Service Representatives at 91-141-2226126.

Purchasing

When you're ready to complete your order, be sure to review all of the items you've placed in your shopping cart. If you decide that you don't want a particular product, check "Remove." Be sure to let us know if an item is a gift by checking "Gift." Once you have all the items you wish to purchase, click the "CHECKOUT" button.

Shipping and Billing

Once you've clicked "CHECKOUT," you'll need to provide your billing and/or shipping information, (be sure to note: billing address must be entered exactly as it appears on your credit card statement), choose a shipping method, and select your method of payment. We accept Visa, MasterCard, and internet banking for about 18 banks in India. If you're paying with a credit card, enter the number without spaces or dashes.

Review and Place Your Order

Be sure to review all of the information you provided, and make any necessary changes before making the payments. Once you place your order, you will see a confirmation page with your confirmation number. We will send you a confirmation e-mail message when your order ships.

Viewing Orders

You may view all the orders places by you by logging into "Sign In" link located on the top corner of every page.

Updating Account Information

We suggest keeping all the information like address, contact numbers etc upto date for best customer service.


Gift Card

What is a Green Gift Card?
A Green Gift card is a form of online currency which allows a person to shop from a specific website, in this context, from Organicshop.in for a specific amount of time during a limited time frame. These gift cards are generally used by shoppers to gift to somebody so that the person who receives it could shop at a later stage during that limited time frame for which the gift card is valid for redemption.

How can I buy/purchase a Green Gift Card?
Green Gift Cards could be purchased only from www.organicshop.in
The homepage has a section for green gift cards which would lead you to the landing page of the green gift cards selection panel. Select the card of your choice and place the order through online payment process of our website.

How do I pay with a Green gift Card?
Go to organicshop.inand select the items you want to purchase. When you are ready to checkout, click "Proceed To Pay", the same as our regular checkout.
Select the "Pay By Green gift Card” option.
Enter your 16-digit voucher number and the corresponding 6-digit PIN number when prompted.
If the amount of your eGift Voucher doesn't cover your order total, you will be prompted to select an additional payment method.
IMPORTANT: Funds will be deducted from your Green gift Card at the time you place your order. In case of any adjustment or cancellation at a later stage, we will (re)issue funds as credit to your voucher.

Does my Green gift Card expire?
All Green gift Cards expire within six months from the date of their creation.

Can I use promotional codes when paying with an e-Gift Voucher?
No

Is there a limit on how many e-Gift Vouchers that can be used per order?
You can use a maximum of 3 e-Gift Vouchers per order.

What Terms & Conditions apply to e-Gift Vouchers?
The Green gift card can ONLY be redeemed on Organic Shop and not on any other shopping portal, either online or offline.
Vouchers can be redeemed by selecting the payment mode as Green Gift Card.
These green gift cards cannot be used to purchase other green gift cards.
If the order value exceeds the e-Gift Voucher amount, the balance must be paid by Credit Card / Debit Card / Internet Banking.
If the order value is less than the amount of the voucher, the outstanding balance (after deduction of order value) will reflect under the same Green Gift card.
Vouchers and unused balance of Green Gift card expire six months from the date of issue.
Green Gift card cannot be redeemed for Cash or Credit and are non-transferable.
Organicshop.in is not responsible if the Green Gift card is lost, stolen or used without permission.
You can combine and use a maximum of 3 Green Gift cards per order but cannot be combined with promotional codes.
Purchase of Green Gift cards are not eligible for cashback offers.

Minimum Order amount is 1500.